We provide a home to more than 34,000 students, at an incredibly important time in their lives – when they are probably living away from their parental home and co-habiting with strangers for the first time.
At UPP, we know this can often be a stressful and anxious time for students and we recognise that the care and support our team provides is critically important.
We believe that great student experience is about more than facilities and services. It’s about welcoming students from day one, supporting them as they settle in and helping them make the most of university life.
Therefore, we build student communities and create a home-from-home where residents feel secure and supported with access to high-quality and reliable services tailored to their needs.
We conduct focus groups and surveys with students to capture their feedback, helping inform how we plan, manage and deliver our services.
Our student-facing colleagues are supported by ‘Student Experience Champions’ who lead our ‘Residences Life’ events and are coached by our specialist experts to help students on issues such as mental health and wellbeing.