Great space and services with student experience built in
Our partnerships support universities to create environments within which students can live, study and thrive.
We manage the needs of more than 30,000 students every term so we never stop learning and we share our experience with our partners. We also know that every University is as unique as the thousands of students it serves and this ensures that we are never complacent, and never take a one size fits all view.
What is student experience?
For us, a great student experience isn’t just about great facilities, it is about welcoming students properly from day one, supporting them to settle in and make new friends.
Once settled, it is about building a community, creating a home from home, where residents feel secure and supported with access to the high-quality services that they demand.
Listening, responding, adapting.
Students can be demanding and their needs constantly evolve.
Independent qualitative and quantitative research helps us understand the evolving needs of students and face to face focus groups, and regular surveys with our residents enable us to check and adapt our approach quickly.
As specialists, the quality of our staff and their in-depth understanding of the unique environment and the people for whom we provide services, enables us to support universities, understand their aims and their strategy and together deliver tangible improvements to the student experience.
Our design teams work to understand how students want to use space, and how they interact with each other, leading to seemingly small improvements to the specification of a bedroom, or major changes that impact on construction or technology.
At UPP we aim to deliver great places to live, with student experience literally built in.
Annual Student Experience Survey 2017
Visit our latest Student Experience Survey